Cadogan Tate Complaints Procedure

We always strive to provide our customers with the best possible service and we are sorry that you are dissatisfied. Please submit your complaint in writing (email or fax is fine), to the Primary Manager as set out below.

From receipt of your complaint we will acknowledge it within 2 working days and issue a formal written outcome of the investigation within 15 working days. In the unlikely event that you remain dissatisfied please write again to the relevant Escalation Manager as set out below, explaining why you feel your complaint remains unresolved. Following a second review of the complaint the Escalation Manager will, within 8 weeks of receipt, provide you with a written statement expressing our Final Viewpoint. If you are still unhappy, the Escalation Manager will refer you to the Furniture Ombudsman and we will co-operate with you, your advisors and the Furniture Ombudsman to reach a resolution of the complaint. We agree to be bound by the decision of the Furniture Ombudsman.

So that your complaint is dealt with by the most appropriate person please direct it as set out below.

Cadogan Tate Limited
(Residential, European, Worldwide, Business Moving, Eco Movers & Scott's)
General Manager Alan Carpenter
Telephone 0208 963 3905
Email a.carpenter@cadogantate.com
Address Cadogan House, 239 Acton Lane, London NW10 7NP

Cadogan Tate London Limited
(Fine Art & Designer Services)
General Manager Chris Evans
Telephone 0208 971 3040
Email c.evans@cadogantate.com
Address Alpha House, Durnsford Road, Wimbledon SW19 8HQ

If you are still unhappy after hearing from the above, you should get in touch with the Group Managing Director, who is the Escalation Manager for your complaint.

Group Managing Director Paul Haynes
Telephone 0208 963 4005
Email p.haynes@cadogantate.com
Address Cadogan House, 239 Acton Lane, London NW10 7NP

We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by:

The Furniture Ombudsman

The Furniture Ombudsman
Premier House
1-5 Argyle Way
Stevenage
Hertfordshire
SG1 2AD
T: 0333 241 3209

www.thefurnitureombudsman.org

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