British Association of Removers (BAR)
Cadogan Tate is a full member of The British Association of Removers (BAR) and its specialist Commercial Moving Group and Overseas Group. The BAR was founded in 1900 and has over 500 members representing the best British removals, storage and shipping companies. The BAR is dedicated to promoting excellence in the Removals Industry for the benefit of its members and customers. BAR is the voice of the professional moving industry. The BAR code of practice, which has been approved by The Office Of Fair Trading (OFT), provides a range of protections for anyone using a BAR company. The code of practice includes:
- High standards of insurance and staff training
- An association backed guarantee of full repayment if the moving company cancels a move more than 10 days before the move date and 150% if cancelled less than 10 days before the move.
If a customer does have a complaint about a BAR member the Code requires the moving company to try to resolve it fairly, quickly and efficiently. If that.s not possible the BAR itself will step in with its free Conciliation Service. If the customer and mover are still unable to reach agreement a low-cost, independent arbitration scheme is available operated by the Chartered Institute of Arbitrators.
www.bar.co.uk
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